Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-factory-authorized-repair.collision-talk.com (hereinafter referred to as “Mercedes Factory Authorized Repair” or “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy details our practices regarding the collection, storage, use, and disclosure of information about you when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://mercedes-factory-authorized-repair.collision-talk.com.
  2. Any mobile or desktop applications developed by us.
  3. Services offered through these platforms, such as user accounts, customer support, and online transactions.
  4. Products sold or advertised on our websites or affiliated channels.

Please note that this policy does not extend to third-party services or platforms linked from our website. These external sites have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You sign up for and use our user accounts or services as an authorized user.
  2. You visit our websites, including those linked to this privacy statement.
  3. You choose to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and provide the services you require. The categories of information we gather include:

  1. Account Information: Details required to create and manage your user account, such as name, username, and password.
  2. Payment Information: Credit card numbers, billing addresses, and other financial details needed for processing transactions.
  3. Financial Information: Financial records, including banking information, for the purpose of verifying payments and preventing fraud.
  4. Purchase Information: Items you buy from us, purchase history, and order details.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device to personalize content and improve performance.
  6. Location Data: Geographic data about your physical location when you use our location-based services.
  7. Feedback: Comments, reviews, and responses provided by users regarding our products or services.
  8. Social Media Information: If you choose to log in using social media accounts, we may collect data from those platforms (e.g., name, profile picture).
  9. Product Information: Details about products you view, search for, or purchase on our sites.

We obtain this information through direct user input, interactions with our systems, and the use of automated technologies, such as cookies and tracking pixels. Additionally, third parties may share personal data with us, but they are responsible for their own privacy practices, and you should review their policies.

Cookies

We utilize cookies to enhance your experience on our website and gain insights into user behavior. Cookies are small text files stored on your device that help us remember your preferences, improve site performance, and deliver personalized content:

  1. Strictly Necessary: These cookies enable core features like login and account management.
  2. Preference: They remember your settings and preferences for a more personalized experience.
  3. Analytics: Used to collect statistics about website usage, enabling us to measure the effectiveness of our online services.

Users can control non-essential cookie preferences through our Cookie Manager or by adjusting browser settings.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Once these purposes are met, we securely delete or anonymize the information. The retention periods vary depending on the type of data and legal requirements:

  1. Financial and transaction data may be retained for up to seven years due to tax and accounting obligations.
  2. Personal data associated with user accounts is typically kept until the account is inactive for a period of time (e.g., two years).
  3. We may store certain aggregated or anonymized data indefinitely for research and business development purposes.

Security Measures

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  1. Encryption: We use encryption protocols to secure data during transmission and at rest.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you believe we have collected such data inadvertently, please contact us using the details provided below, and we will take steps to delete it.

Your Rights

Depending on your jurisdiction and local privacy laws, you may have certain rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to correct or update inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to certain exceptions.
  4. Restriction: The right to limit our use of your personal data in specific circumstances.
  5. Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: The right to object to the processing of your personal data for certain purposes.
  7. Non-Discrimination: The right to be free from discrimination when exercising your privacy rights.
  8. Appeals/Complaints: You can file a complaint with a data protection authority or initiate legal proceedings if you believe your privacy rights have been violated.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests as quickly as possible and within applicable timeframes.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our website with an updated revision date. We encourage you to review this policy periodically.

Contact Information

For any questions, comments, or requests related to privacy and data protection:

Email: [email protected]

Mailing Address: Mercedes Factory Authorized Repair, Privacy Team, [Your Address]

We aim to provide transparent and responsible practices regarding your personal data. By using our services, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.